PRIVACY POLICY
This page informs visitors about Alfa Courier’s policies regarding the collection, use, and disclosure of personal information for anyone who chooses to use our services. By using our service, you agree to the collection and use of information in accordance with this Privacy Policy.
Alfa Courier respects customers’ rights regarding data privacy and is committed to protecting personal information. This Privacy Policy applies to information collected by Alfa Courier from its customers to provide reliable and satisfactory courier and logistics services. We have developed this policy to ensure customers feel confident about the privacy and security of their personal data.
INFORMATION COLLECTION AND USE
Alfa Courier collects personal information through fair and lawful means for the purpose of providing courier and related services. The information collected may include:
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Customer and consignee name
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Address and delivery location details
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Computerized National Identity Card (CNIC) number and copy, where required
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National Tax Number (NTN), where applicable
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Phone number, fax number, and email address
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Business contact details and mailing address
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Any other information necessary for service provision and operational requirements
Alfa Courier does not collect or use sensitive personal information such as race, religious beliefs, social status, medical history, or criminal records, unless required by law or provided with explicit customer consent.
MANAGEMENT OF INFORMATION
Alfa Courier manages customer information according to strict security standards to prevent unauthorized access, loss, misuse, or alteration. Our employees and relevant personnel are trained in proper data handling and confidentiality practices.
Personal information is retained for a period of 90 days, or for as long as required to fulfill the purpose for which it was collected, unless a longer retention period is agreed upon through a contractual arrangement. Once the purpose has been achieved, the information is securely disposed of using appropriate methods.
DATA SHARING
Alfa Courier may share customer information in the following circumstances:
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To support service delivery and order fulfillment
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To respond to customer inquiries, service requests, or applications
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For operational coordination with relevant partners or service providers
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For service improvement, development of new products, or internal analysis
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For communication related to services, where permitted
Information that may be shared includes customer number, name, address, contact details, business information, and transaction-related data. Any sharing is done in compliance with applicable laws and with appropriate safeguards.
COOKIES
Cookies are small data files used to identify users and improve service functionality. AlfaCourier.pk does not directly use cookies for tracking; however, third-party tools or libraries used on the website may use cookies to enhance service performance.
Users may choose to accept or refuse cookies through their browser settings. Disabling cookies may limit access to certain features of the website.
DISCLOSURE OF INFORMATION TO THIRD PARTIES
Alfa Courier does not disclose customer personal information to third parties except in the following cases:
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When required by law, court order, or regulatory authority
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With customer consent
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When disclosure is permitted under applicable laws and regulations
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To protect life, health, or property where consent cannot be obtained
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For cooperation with government or public authorities
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When information is provided in anonymized or statistical form
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In the event of business restructuring, merger, or transfer
Customers may review or object to certain data-sharing practices where permitted by law.
SECURITY
We value your trust in providing personal information and use commercially reasonable measures to protect it. However, no method of transmission over the internet or electronic storage is completely secure, and Alfa Courier cannot guarantee absolute security.
CONTACT US
If you have any questions or concerns regarding this Privacy Policy, please contact us at:
Email: info@alfacourier.pk